FAQ Page

Frequently Asked Questions

  • What Is Freeview?

    Freeview is Australia’s free digital television service. The ABC, SBS, Seven Network, Nine Network, Ten Network, Prime, WIN and Southern Cross all broadcast on Freeview.
  • What Causes TV Signal Interference?

    1. Line of sight from main transmitting towers.
    Obstructions that block a clear line of sight between your location and the transmission tower impacts the quality of your TV reception signal. Trees, mountains, tall buildings and other structures can cause interference to the signal. 2. Distance from main transmitting towers.
    The quality of TV reception is directly impacted by the physical distance between your location and the transmission tower from which the signal is broadcast. The further away from the tower the higher likelihood that reception can be affected. 3. Condition of existing antenna.
    Antennas, like everything, have a lifespan. Australia’s climatic conditions can be harsh, and an antenna is subject to these conditions 24/7. An antenna will gradually deteriorate over time and if your TV signal is suffering from interference, it is possible that your antenna may be damaged and in need of replacement. 4. Your TV / Home Entertainment Equipment
    Additional TV outlets The more TV outlets you add to operate additional TVs from a single antenna can weaken the signal and may require the installation of an amplifier (also commonly referred to as a booster) to increase signal strength. Antenna facing wrong direction If your signal is poor, it may be because your antenna is not facing the transmission tower. Age of equipment The age of your television, home entertainment equipment etc can impact on the quality of signal received. 5. Impulse Noise
    Impulse noise can be caused by household electrical items like appliances, light switches and hairdryers. Try moving items away from the TV and cabling.
  • What Is A Digital Ready Antenna System?

    A digital ready antenna system has: An antenna designed to receive VHF Channels 2 to 12 & UHF Channels 28 to 48; Has a high quality cabling system with high immunity to electrical interference, eg. RG6 quad shield; & Has an F-type connector interface from the antenna throughout the system to the wall plate.
  • Can An Antenna Be Installed In A Roof Space?

    An antenna can be installed in a roof space. However, we do not recommend this practice as this significantly increases the likelihood of a compromised TV reception signal.
  • How Many TV Points Can Be Taken From One Antenna?

    Whether in use or not, each TV point reduces the signal by approximately 8%. The desired signal strength is between 55 to 80 dB. If there are four or more points operating from the one antenna, the signal would likely fall below the required standard and an amplifier with power supply would be required to boost the signal